Our directory-consulting services are essential to help you track down anyone anywhere within Europe (countries covered by Infobel), whether it be in the context of recording a new customer, telemarketing/telephone sales initiatives or providing assistance to customers, the process of delivering and shipping, debt-collection, etc.
The aim is to offer you on-line access to look up accurate information, check an applicant's contact details, improve the validation of all data relating to incoming and outgoing calls, and to offer many other facilities as well.
Significant reductions in:
- The costs of getting information by telephone;
- Costs of admin tasks;
- Mailshots returned “unable to deliver” - wrong addresses;
- Quality of customer data and release/despatch of information;
- Customer service, customer satisfaction, better follow-up – CRM;
- Sales thanks to better follow-up;
- Speed of service from order through to delivery;
- Customer retention.